Now this is the straw that breaks the camels back. I spent a weekend away from home and when I return I notice that there are wood shavings and rat droppings in my kicthen. This happens to be on a Sunday when the ofice does not open until 1pm. They did come out that evening and brought some type of device that you plug into an electrical socket. Monday the pest control company came out and did their thing ( I don't know what the hell they did they never came in the house) Another resident in my building saw the critter, she says it is big and black.